Privacy Policy

1. Who we are

Web Manzil ("we", "us") provides websites, social media content and AI automation for small businesses. We follow Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the provincial privacy laws that apply.

Our privacy contact is support@webmanzil.com. You can also call or text (519) 577-0599.

2. What we collect

Information you give us

Quote and contact form: your name, business name, email, phone number, type of business, city and province, the services you are interested in, and anything you write in your message.
Calls, texts, emails and WhatsApp messages: your contact details and the content of what you send us.
Client projects: the business details, photos, logos and account information you give us so we can do the work.

Information collected automatically

Website analytics: pages visited, buttons clicked, approximate location (city or region), device and browser type, and the site that referred you. We use Google Analytics for this. It uses cookies and does not tell us your name.
Technical logs: our hosting provider records IP addresses and request details to keep the site secure and working.

Information from the AI tools we run

AI receptionist: when you call a number answered by our AI receptionist, we collect your phone number, a recording and transcript of the call, and any details you give, such as your name and the reason for your call.
AI chat assistant: the messages you type and any contact details you choose to give.

3. AI receptionist and call recording

Calls answered by our AI receptionist are recorded. At the start of the call, the assistant tells you that you are speaking with an AI assistant and that the call may be recorded.

We record and transcribe these calls so we can respond to your request, book appointments accurately and improve the service. If you do not want to be recorded, you can end the call and reach us by email at support@webmanzil.com instead.

4. Why we use your information

To reply to your request and prepare a quote.
To deliver the services you hire us for.
To book and manage appointments and calls.
To send invoices and keep business records.
To understand how our website is used and improve it.
To send you tips and offers, only if you have agreed to receive them.
To keep our website and services secure, and to meet our legal obligations.

We do not sell your personal information. We do not use it to make automated decisions that have a legal or similarly significant effect on you.

5. Marketing messages and consent

We follow Canada's Anti-Spam Legislation (CASL). We send marketing emails or texts only if you have agreed, for example by ticking the optional box on our contact form, or where the law otherwise allows it.

Every marketing message says who it is from and includes a way to unsubscribe. You can also unsubscribe at any time by emailing support@webmanzil.com. We act on unsubscribe requests within 10 business days. Replying to a request you sent us is not marketing, and we will always answer it.

6. Who we share it with

We share personal information only with service providers that help us run the business, and only what they need to do their job:

Website hosting and form handling (Netlify).
Domain, security and email routing (Cloudflare).
Website analytics (Google), only if you accept the cookie notice.
Email, messaging and scheduling tools.
Phone, text-message and AI voice and chat providers that power our AI receptionist and chat assistant.
Payment and accounting providers, when you become a client.

We may also disclose information when the law requires it, or to protect our rights, our clients or the public.

7. Where your information is stored

Some of our service providers store and process information outside Canada, mainly in the United States. Information held there is subject to the laws of that country, which can include lawful access by its courts and authorities. We choose established providers and use the security settings they offer.

8. How long we keep it

Quote requests and messages: up to 24 months after our last contact, unless you become a client.
Client records and invoices: at least 6 years, as tax law requires.
AI receptionist recordings and transcripts: up to 12 months, unless we need them longer to resolve a dispute.
Analytics data: for the retention period set in Google Analytics, currently 14 months.

When we no longer need information, we delete it or make it anonymous.

9. Cookies and analytics

Our website uses Google Analytics cookies to count visits and see which pages and buttons are used. These cookies are set only if you choose Accept on the cookie notice. If you choose Decline, no analytics cookies are set. We do not use advertising cookies.

You can change your mind at any time by clearing this site's data in your browser, which brings the notice back. The website works the same either way.

10. How we protect it

We use encrypted connections (HTTPS), strong passwords with two-step verification on our accounts, and limit access to the people who need it. No system is perfectly secure. If a breach creates a real risk of significant harm, we will notify the people affected and the Privacy Commissioner of Canada, as the law requires.

11. Your rights and choices

You can ask us to:

tell you what personal information we hold about you and give you a copy;
correct information that is wrong or out of date;
delete your information, where we are not required to keep it;
stop sending you marketing messages;
withdraw your consent to our use of your information, subject to legal or contractual limits.

Email support@webmanzil.com and we will respond within 30 days. We may need to confirm your identity first. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province.

12. When we work for a client

When we build a website, run an AI receptionist or set up automations for a client, we handle their customers' information on the client's behalf and follow the client's instructions. The client is responsible for telling their own customers how that information is used. If you have a question about information you gave to one of our clients, please contact that business first.

13. Children

Our website and services are for businesses. We do not knowingly collect personal information from anyone under 18.

14. Changes to this policy

We may update this policy as our services change. The date at the top shows the latest version. If a change is significant, we will say so clearly on this page.

15. Contact us

Questions or requests about your privacy: support@webmanzil.com, or call or text (519) 577-0599.